• Free Shipping on All Orders

Shipping Policy

This Shipping Policy explains how REX CUSTOM PRINTS LLC (“Company,” “we,” “us,” or “our”) processes, produces, and ships orders placed on www.rexcustomprints.com (our “Site”). Because most of our products are custom-manufactured to order, our production and shipping timelines differ from standard retail purchases. By placing an order on our Site, you agree to the terms of this Shipping Policy.

On This Page

Order Processing Time
Shipping Methods and Transit Times
Shipping Rates
Order Tracking
Shipping Delays
Incorrect or Undeliverable Addresses
Lost, Stolen, or Damaged Shipments
Split Shipments
Changes to This Policy
Contacting Us
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Order Processing Time

Because your products are custom-printed to your specifications, please allow time for both production and shipping:
  • Standard production time is typically [2–3] business days from the date your proof is approved, not from the date the order is placed.
  • Production does not begin until your artwork has been reviewed and your digital proof has been approved.
  • Order volume, product type, and customization complexity may affect production time, especially during peak or holiday seasons.
  • Rush production is not available on any products.
Processing time is separate from shipping transit time. Your total delivery estimate is 6-8 business days including production time.

Shipping Methods and Transit Times

We ship orders via reputable national carriers. Available shipping methods, carriers, and estimated transit times will be presented at checkout based on your delivery address and the products ordered.

Shipping Rates

We offer free shipping on all oders.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available. You can also check the status of your order by contacting us or, if applicable, through your account on our Site.
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update with the carrier.

Shipping Delays

While we make every effort to meet estimated production and delivery timelines, delays may occur due to factors outside our control, including but not limited to:
  • Carrier delays, weather events, or natural disasters.
  • High order volume during peak seasons or promotional periods.
  • Incomplete, incorrect, or undeliverable shipping addresses provided at checkout.
  • Customs processing for international shipments.
We will make reasonable efforts to notify you of any known significant delays affecting your order.

Incorrect or Undeliverable Addresses

Please review your shipping address carefully before submitting your order. We are not responsible for orders delayed, misdelivered, or returned due to an incorrect, incomplete, or outdated address provided by the customer.
If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, Stolen, or Damaged Shipments

If your order was shipped to the address provided at checkout but is lost, stolen, or arrives damaged, please contact us as soon as possible so we can assist you in filing a claim with the carrier.
For details on how damaged or defective items are handled, including notification windows and required documentation, please refer to our Return & Refund Policy.

Split Shipments

Orders containing multiple products or large quantities may occasionally ship separately, in multiple boxes, or from different locations. If your order ships in more than one shipment, you will receive tracking information for each package at no additional cost to you.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, or operational needs. When we make material changes, we will revise the “Last Updated” date at the top of this page. Your continued use of the Site and placement of orders after changes are posted constitutes your acceptance of the revised policy.

Contacting Us

If you have any questions about these Terms and Conditions, please contact us:
REX CUSTOM PRINTS LLC
Attn: Customer Service
[Street Address]
[City, State, ZIP]
[Country]
Email: [email protected]
Phone: 306-307-6222
Contact Form: www.rexcustomprints.com/contact-us