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Privacy & Policy

REX CUSTOM PRINTS LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.rexcustomprints.com (our “Site”) or otherwise interact with us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect:
  • On this Site.
  • In email, text, and other electronic messages between you and this Site.
  • Through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from the Site. Please read this policy carefully. By accessing or using our Site, placing an order, or otherwise providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Site. This policy may change from time to time (see Changes to This Privacy Policy below); your continued use of the Site after changes are posted constitutes your acceptance of those changes.

On This Page

What Information Do We Collect?
How We Use Your Information
How We Protect or Share
Cookies and Other Tracking
Online Marketing and Advertising
Data Retention
Data Deletion and Access
Changes to This Privacy Policy
Contacting Us
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What Information Do We Collect?

We collect several types of information from and about users of our Site, including:

 

Personal Identification Information

Information by which you may be personally identified, such as your name, mailing address, shipping address, billing address, email address, telephone number, company name, and payment information (including credit or debit card details, processed securely through our payment providers). We collect this information when you create an account, place an order, request a quote or proof, sign up for our newsletter, contact customer service, participate in a survey or promotion, or otherwise communicate with us.

 

Order and Transaction Information

Details about products or services you purchase or inquire about, order history, artwork or logo files you upload for customization, proof approvals, and communications related to your order.

 

Non-Personal / Usage Information

Information about your internet connection, the equipment you use to access our Site, and usage details, such as your IP address, browser type and version, operating system, referring/exit pages, pages viewed, time spent on pages, and click-stream data. This information is generally collected automatically as you navigate the Site.

 

Information from Other Sources

We may receive information about you from third parties, such as business partners, payment processors, shipping carriers, marketing partners, social media platforms (if you interact with us through them), and publicly available sources, which we may combine with information we collect on the Site.

 

Information You Choose to Provide

Information you voluntarily submit through contact forms, live chat, product reviews, survey responses, sweepstakes or contest entries, or when you request samples, quotes, or design assistance.

We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:
  • Process, fulfill, and manage your orders, including production, shipping, billing, and customer support.
  • Create and manage your account and respond to your inquiries.
  • Provide, operate, and improve our Site, products, and services.
  • Personalize your experience and present products and offers tailored to your interests.
  • Send transactional communications, such as order confirmations, shipping updates, proof approvals, and account notifications.
  • Send you marketing communications, promotions, and newsletters, where you have opted in or as otherwise permitted by law (see Online Marketing and Advertising Policy below).
  • Process payments and prevent, detect, and investigate fraud, unauthorized transactions, and other illegal activities.
  • Administer contests, sweepstakes, promotions, and surveys.
  • Analyze usage trends and measure the effectiveness of our Site, marketing campaigns, and advertising.
  • Maintain the security and integrity of our Site, systems, and network.
  • Comply with legal obligations, resolve disputes, and enforce our agreements, including our Terms of Use.
  • For any other purpose disclosed to you at the time the information is collected, or with your consent.

How We Protect or Share Your Information

How We Protect Your Information

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including secure server environments and encryption for payment transactions. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Any transmission of information is at your own risk.

 

How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. We may share your information as follows:

  • Service Providers. With vendors, contractors, and service providers who perform functions on our behalf, such as payment processing, order fulfillment, printing and production, shipping and logistics, email delivery, customer support, data analytics, and IT hosting. These providers are only permitted to use your information to provide services to us.
  • Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With our parent company, subsidiaries, and affiliated brands, for purposes consistent with this Privacy Policy.
  • Legal Requirements. To comply with a legal obligation, court order, subpoena, or governmental request; to enforce our site policies; or to protect the rights, property, or safety of the Company, our customers, or others.
  • With Your Consent. For any other purpose disclosed by us when you provide the information, or with your consent.
  • Aggregated or De-Identified Data. We may share aggregated or anonymized information that does not directly identify you with partners or for analytics and reporting purposes.

Cookies and Other Tracking Mechanisms

Our Site uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies (“Cookies”) to distinguish you from other users, remember your preferences, keep you signed in, understand how our Site is used, and support our advertising efforts.

 

Types of cookies we use:

  • Strictly Necessary Cookies – required for core Site functionality, such as maintaining your shopping cart and enabling secure checkout.
  • Performance and Analytics Cookies – help us understand how visitors use our Site (e.g., Google Analytics), so we can improve navigation and content.
  • Functionality Cookies – remember choices you make, such as saved designs, region, or language preferences.
  • Advertising Cookies – used by us and third-party advertising partners to deliver relevant ads on our Site and other websites, and to measure the effectiveness of ad campaigns.

Your choices. Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Because cookies allow you to take advantage of certain Site features, we recommend leaving them turned on. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly. You may also manage certain third-party advertising cookies through opt-out tools referenced below in Online Marketing and Advertising Policy.

We do not currently respond to “Do Not Track” browser signals in a uniform manner, as no common industry standard for DNT has been adopted.

Online Marketing and Advertising Policy

We may engage in online advertising and marketing to promote our products and services, which may include email marketing, retargeting/remarketing ads, social media advertising, and search engine marketing.

 

Consent

By providing your email address at checkout, when creating an account, or by signing up through a form on our Site, you consent to receive marketing communications from us, where required by law, unless you indicate that you do not wish to receive such communications. We may also use tracking technologies described above, and may work with third-party advertising networks and social media platforms (such as Google, Meta, and others) that use cookies and similar technologies to serve interest-based advertisements to you on our Site and elsewhere, based on your visits to our Site and other websites.

By using our Site and/or providing your contact information to us, you consent to the collection and use of your information as described in this Privacy Policy, including for the marketing and advertising purposes described here. Where required by applicable law (such as for SMS marketing or in certain jurisdictions for email marketing), we will obtain your prior opt-in consent before sending marketing communications.

 

Opt-Out Instructions

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link included at the bottom of any marketing email we send;
  • Replying “STOP” to any marketing text message, if applicable;
  • Updating your communication preferences in your account settings, if you have an account with us; or
  • Contacting us directly using the information in Contacting Us

 

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your orders or account (such as order confirmations, shipping notices, or policy updates), which are not promotional in nature.

Please allow a reasonable time for opt-out requests to be processed, as some marketing may already be in progress at the time of your request.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our products and services, comply with our legal, tax, accounting, and regulatory obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as fraud prevention and record-keeping. Retention periods vary depending on the type of information and the purpose for which it was collected. For example:
  • Order and transaction records may be retained for the period required by tax and accounting laws.
  • Account information is generally retained for as long as your account remains active, plus a reasonable period thereafter.
  • Marketing preference data is retained until you opt out or request deletion.
When personal information is no longer needed for these purposes, we will securely delete, destroy, or anonymize it in accordance with our internal data retention practices and applicable law.

Data Deletion and Access

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:
  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Delete your personal information, subject to certain exceptions (such as information we are required to retain for legal, tax, or accounting purposes, or to complete a transaction you requested).
  • Restrict or object to certain processing of your personal information.
  • Data portability, where applicable, to receive a copy of your personal information in a portable format.
  • Opt out of the sale or sharing of personal information, or of targeted advertising, where applicable under laws such as the California Consumer Privacy Act (CCPA/CPRA) or other applicable state privacy laws.
  • Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before your withdrawal.
To exercise any of these rights, please contact us using the information in Contacting Us below. We may need to verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law. You will not receive discriminatory treatment for exercising your privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will revise the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (such as posting a notice on our Site homepage or sending an email notification).

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Privacy Policy.

Contacting Us

If you have any questions about these Terms and Conditions, please contact us:
REX CUSTOM PRINTS LLC
Attn: Customer Service
[Street Address]
[City, State, ZIP]
[Country]
Email: [email protected]
Phone: 306-307-6222
Contact Form: www.rexcustomprints.com/contact-us